FAQs

General questions

How do I order?

On our website, go to the product page of the item you would like to purchase and click the "ADD TO CART" button. Once one or more items have been placed in your shopping cart follow the check-out instructions.

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page on the website.

Can I change my order?

You may change your order at any time before you click the final PLACE ORDER button. Once you have submitted your order it can't be changed.

How do I cancel my order?

Our goal is to provide you with exceptional service. To provide timely delivery we begin processing orders immediately after an order has been placed. During the checkout process you may make changes to your order. However, once your order has been submitted it cannot be altered. We do offer a 100% satisfaction guarantee on all of our products. Therefore, if you are not completely satisfied with your order, you may return anything you purchase.

Payment

What payment methods do you accept?

You can purchase on our website using:

  • All major debit or credit card.
  • Klarna Pay in 4 
  • Interest free financing by Affirm

You can chose these payment methods at checkout.

Which currency will I be charged in?

We currently only support the following currencies for charging our customers in their local currencies: USD, CAD and EUR.

If your credit or debit card use another currency, then you will be charged in USD, CAD or EUR, depending on the website you are on. Your bank will apply the corresponding  conversation rate of the currency you choose.

Do you offer 3 or 4 times payment option?

We accept 4 times payment thank to our partner Affirm.

You will be able to chose that payment option on checkout.

Shipping

Where do you ship?

We offer free worldwide shipping to more than 200+ countries. No Minimum Order value.

How long does it take to ship my order?

Once you've placed your order, it usually takes 4-6 days to process it for delivery. And depending on where you are located, the delivery can take up to 5-10 days

For any  shipping related questions, please reach out to our support through our helpdesk.

How can I track my package?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page on the website.

What if I'm not home?

If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.

You may also have to go to your local post office to collect your package in case it cannot be delivered to you.

Returns

Do you accept returns?

We do accept returns in respect to the following conditions:

- The item must have been sold on our online store

- The item shouldn't have been used in any way

- The return or exchange request is made within 90 days of delivery

- The return is made within 14 days of the return or exchange request

To ask for a return, please contact our support using our helpdesk.

Unfortunately, returns and exchanges without proof of purchase will not be accepted.

Can I exchange an item?

We do accept exchanges and they follow the same conditions as returns

In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

Are returns free?

Returns within the US are free. You can refer to the delivery paper within your package to perform organize your return.

Returns from outside of the US are the responsibility of the buyer.

Feel free to contact our support agents through our helpdesk for more details.

How long does it take to process a return?

Returns are confirmed within 14 days of receiving the package at our warehouse.

Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.

Please refer to our Returns page for more information

Warranty

Is there a warranty on the product I purchased?

All our products come with manufacturer specified warranty. Details about warranty is provided on each product description.

 

If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed.